Vin Varma
Chief Experience Officer, Oak Street Health
Vin (Vinod) Varma is the Chief Experience Officer for Oak Street Health, a network of primary care centers that delivers value-based care to adults on Medicare. Oak Street Health is rebuilding healthcare as it should be, serving more than 180,000 patients in over 170 clinics nationwide. Vin leads all aspects of Patient Experience for Oak St Health patients across channels including clinics, call centers and digital. Additionally Vin is responsible for Service operations functions that spans Sales and Service contact centers, Referral Processing, Medical Records, Triage Nurse and Pharmacy Technician operations.
Prior to this position, Vin Varma was the VP Omnichannel Service for United Healthcare. He led product management for consumer experience capabilities for UHC. This covered a range from Voice and Digital service experience, Agent desktop and Voice of the customer capabilities across all UHC members and providers.
Prior to that, Vin created and led an award winning Product Strategy and Customer Experience group for American Express Global Business Travel(GBT). He led the strategy and design, development and deployment of all of Amex GBT’s digital and service capabilities. He was also responsible for Service Design for Amex GBT operations. Prior to that he has worked with American Express Corporate Cards, Standard Chartered Bank and Bank of America in Operational roles in India.
Vin completed his MBA from the Ohio State University. He is also a practitioner of Design Thinking and has applied that in product and service design and in consulting for a health care start up. He has also been a guest lecturer at Rutgers business school for Design Thinking in Innovation. Vin is passionate about leadership development and regularly mentors emerging leaders to help them maximize their potential. Vin actively leads fund raising activities for Association for India’s Development & Asha for Education in Cincinnati.
Vin lives in Minneapolis, MN with his wife Swapna and daughter Aishwarya. During his free time he enjoys cooking, hiking, golf and time with family.
